Privacy Policy

1. Introduction

Welcome to Safe Checkin's Privacy Policy. Safe Checkin is a product of Think Tank Ventures LLP ("we," "our," or "us"). This policy describes how we collect, use, and share personal information when you use the Safe Checkin website and related services (collectively, the "Service").

We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Staff accounts: Phone number and authentication details for property owners and staff who log in to the Service
• Guest registration: Name, phone number, nationality, government-issued ID type and number, and photographs or scans of ID documents
• Optional guest fields: Additional details a property may enable, such as address, date of birth, or purpose of visit
• Property information: Property name, address, room list, and guest-field configuration
• Contact inquiries: Name and phone number when you request to hear from us through our website

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Device and browser type, operating system, and similar technical identifiers
• Server logs, error reports, and performance data
• IP address
• Essential cookies and session storage required for login and basic Service functionality

2.3 Information from Third Parties

We may receive information from service providers that help us operate the Service, such as phone-number verification for staff login.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Collect and store guest registration data required under applicable Indian law
• Provide secure storage of ID numbers and document images
• Enable authorised property staff to access guest records for their property
• Authenticate staff and maintain the Service
• Provide customer support and respond to inquiries

3.2 Communication

• Send service-related notifications and updates
• Respond to contact requests from prospective customers
• Notify you about changes to our services or policies

3.3 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure platform security
• Protect our rights and interests
• Respond to legal requests and court orders

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in cloud hosting, data storage, authentication, and operating the Service. These providers process data only to deliver the Service on our behalf.

4.3 With the Property

Guest registration data is accessible to authorised staff of the property where the guest is staying, for the purposes of guest registration and as required by applicable law.

4.4 Legal Requirements

We may disclose information when required by law or to comply with legal obligations, protect our rights and property, prevent fraud or illegal activities, or ensure user safety.

5. Data Security

We implement security measures to protect personal information, including encryption of data in transit and at rest, access controls, and logging of access to sensitive guest records.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required or permitted by applicable law. Guest registration data is kept for the duration of the stay and thereafter deleted or retained only as applicable law requires.

7. Your Rights and Choices

You have the following rights regarding your personal information, subject to applicable law:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Opt-out: Opt out of non-essential marketing communications at any time

To exercise these rights or raise a privacy concern, contact our Data Protection Officer using the details in Section 12 below. If unresolved, you may complain to the Data Protection Board of India as provided under applicable law.

8. Data Processing in India

Your personal information is processed and stored within India in compliance with Indian data protection laws.

9. Children's Privacy

Our Service is not intended for children under 18 years of age as per Indian law. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Think Tank Ventures LLP
• Data Protection Officer: Kartik — kartik@thinktank-ventures.com
• Phone: +91 98113 32973

13. Regulatory Compliance

We comply with Indian data protection laws and regulations, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023
• Other applicable Indian laws and regulations

By using Safe Checkin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.